الاسترجاع والاستبدال

Replacement and Return Shipping Raqaty Store cooperates with the shipping companies SMSA and Sabil to deliver your products throughout the Kingdom of Saudi Arabia at a cost ranging from 26 to 28 SAR, and the price depends on the area to which the shipment is to be sent. The shipping companies SMSA and Sabil will contact you to arrange the product pickup. (Currently, the preparation and shipping of the order take two weeks during working days with precautionary measures, so we kindly ask for your cooperation with us and with these procedures for everyone's safety. Our wishes for your continued health and wellness.) Free shipping service in Riyadh and outside Riyadh is available for total order amounts over 300 SAR. Replacement If you are not satisfied with the product due to damage occurring during shipping or if you received a different product from your order, all you need to do is contact customer service via WhatsApp at 966533373463 or send an email to [email protected] within 7 days of receiving your order. You will receive a return slip from [email protected]. Print it out and hand it over to the courier from Aramex or Quick, keeping the product unused, in good condition, with the labels intact, and the original packaging undamaged. Compensation According to Raqaty Store policy, no refunds are issued for any amounts paid by the customer using any payment method at the time of purchase on the website. Instead, we offer our valued customers the option to refund the amounts paid through exchange vouchers of the same value. We also allow you to exchange the products you purchased, where we will cover the shipping costs for returning the product, and we will issue an exchange voucher of the same value as the product being exchanged.